FAQ Infiniwin — All Your Answers, Right Here

The minimum age to register and play at infiniwin is 18 years old. This is an absolute requirement that cannot be compromised. During the identity verification (KYC) process, you are required to upload a valid proof of identity such as a MyKad or Malaysian passport to verify your age. Any account found to belong to an underage player will be closed immediately.

KYC (Know Your Customer) is an identity verification process required by Infiniwin to ensure account security and prevent fraud. KYC verification is required when you make your first withdrawal or when your cumulative amount reaches a certain threshold. You will need to upload a clear photo of your MyKad or passport (front and back) along with a selfie holding the document. The review process is typically completed within 24 business hours.

No. Each individual is only permitted to hold one Infiniwin account only. Holding multiple accounts is a violation of infiniwin's Terms & Conditions and may result in all accounts being closed with any balances and bonuses forfeited without compensation. If you wish to use the platform again after an account closure, please contact our support team for a review.

To update your registered phone number or email address, please contact the Infiniwin support team via 24/7 live chat. You will be required to go through an additional identity verification process to confirm the request is legitimate. Changes will be processed within 1–2 business days upon successful verification.

Click the "Forgot Password" link on the page Log In. Enter your registered Malaysian email address or phone number. A 6-digit OTP code will be sent via SMS or email for identity verification. Once the OTP is verified, you can set a new password immediately. Choose a strong password — a combination of uppercase letters, lowercase letters, numbers, and symbols.

An account may be temporarily suspended for several reasons — repeated failed login attempts, suspicious activity, or a self-exclusion request by the player. Permanent account closure may occur due to a breach of Terms & Conditions. If you believe your account has been suspended in error, please contact Infiniwin support at support@infiniwin.ws with proof of identity for verification.

Absolutely. infiniwin uses 256-bit SSL encryption to protect all user data — the same standard used by major Malaysian banks such as Maybank and CIMB. We will never sell, share, or disclose your personal information to third parties without your consent, unless required by law. Please read our Privacy Policy for full details.

Infiniwin supports all major payment methods in Malaysia: Touch 'n Go eWallet, DuitNow, GrabPay, Boost eWallet, ShopeePay as well as FPX (Financial Process Exchange) via Maybank2u, CIMB Clicks, Hong Leong Connect, RHB Now, and other major banks. All transactions are in Malaysian Ringgit (RM) with no processing fees.

The minimum deposit at Infiniwin is RM30 only — making it accessible for players at all levels. The maximum deposit depends on your payment method: up to RM10,000 per transaction for e-wallets, and up to RM30,000 via FPX. VIP members enjoy higher limits. You can also set a personal deposit limit in your account's responsible gaming settings.

Deposit via Touch 'n Go eWallet, DuitNow, GrabPay, and Boost is typically processed and credited to your Infiniwin account within under 60 seconds. FPX deposits typically take 1–5 minutes depending on your bank's server response time. If your deposit hasn't been credited after 10 minutes, please keep your proof of transaction and contact our live chat support.

Log in to your Infiniwin account → Go to the "Wallet" section → Select "Withdrawal" → Choose your payment method → Enter the amount you wish to withdraw → Confirm with your OTP code. Ensure the recipient name on your chosen payment method matches the name on your Infiniwin account. KYC verification may be required for your first withdrawal.

Withdrawal to Touch 'n Go eWallet and DuitNow processed within 15 to 30 minutes for KYC-verified accounts. Bank transfers typically take 1–2 business days to reach your bank account. Withdrawals submitted on weekends or public holidays will be processed on the next business day. VIP members enjoy priority withdrawal processing with faster turnaround times.

Infiniwin does not charge any processing fees for deposits or withdrawals across all supported Malaysian local payment methods. You receive 100% of the amount deposited and 100% of the amount withdrawn. Any fees that may apply are internal charges from your own e-wallet provider or bank, not from infiniwin.

A withdrawal may be declined for several reasons: (1) KYC is incomplete or documents are missing; (2) The recipient name does not match the account name; (3) Bonus wagering requirements have not been met; (4) The daily withdrawal limit has been exceeded; (5) Invalid bank account or e-wallet details. Please review all information and contact live chat support if the issue continues.

Yes, KYC verification is mandatory for your first withdrawal or when your cumulative total reaches a certain threshold. This is a standard industry security measure to prevent fraud and money laundering. The KYC process requires photos of your MyKad (front & back) and a selfie holding your MyKad. Verification is typically completed within 24 business hours.

No, all Infiniwin bonuses come with wagering requirements that must be fulfilled before the bonus amount can be withdrawn as cash. For example, a RM100 bonus with a 20x wagering requirement means you need to place bets totalling RM2,000 before that bonus can be withdrawn. Your original deposit (excluding any bonus) can be withdrawn at any time once KYC requirements have been met.

The Infiniwin welcome bonus is a 100% match on your first deposit up to RM500. Key terms: (1) New Infiniwin account with no prior deposits; (2) Minimum deposit of RM30; (3) Bonus is credited automatically after your first successful deposit; (4) The specified wagering requirements must be met within 30 days; (5) Limited to one bonus per player. Check the Promotions page for full terms.

The wagering requirement is the total amount you must bet before a bonus can be withdrawn. For example: you deposit RM100 and receive a RM100 bonus. A 20x wagering requirement means you need to place bets totalling (RM100 deposit + RM100 bonus) × 20 = RM4,000. Different games may contribute at different rates — slots typically count at 100%, while table games may count at 10–50%. Check the specific promotion terms for full details.

Yes! infiniwin offers a range of ongoing promotions for existing players, including: 5–10% daily cashback on net losses; Weekend Reload Bonus up to 50% on Saturday–Sunday deposits; Weekly Slots Tournament with cash prizes; VIP Member Programme with exclusive rewards; and periodic promotions tied to major sporting events such as the Malaysia Super League, EPL, and BWF badminton. Check Promotions page for the latest offers.

Yes, you can opt out of bonuses at any time. During the deposit process, there is a "Decline Bonus" option if you prefer to play without wagering requirements. If a bonus has already been credited and you wish to cancel it, contact Infiniwin's live chat support before placing any bets using the bonus balance. Once a bet has been placed using the bonus balance, cancellation is no longer possible.

The Infiniwin VIP Programme consists of several tiers — Silver, Gold, Platinum, and Diamond — based on your cumulative wagering amount. VIP benefits include: higher exclusive deposit bonuses, increased withdrawal limits, priority withdrawal processing, a dedicated personal account manager, invitations to exclusive events, as well as physical gifts and monthly cash rebates. Tier upgrades happen automatically based on your activity.

No. All infiniwin bonuses are for individual account use only and cannot be transferred, shared, or applied to another account. Any attempt to transfer, sell, or manipulate bonuses across multiple accounts will result in all bonuses being voided and the relevant accounts being closed.

Log in to your infiniwin account → Go to the "Bonus & Promotions" section → Select your active bonus → You will see a progress bar showing your current wagering amount vs. the wagering requirement, the bonus expiry date, and your remaining bonus balance. This information is updated in real time after every bet you place.

Infiniwin occasionally releases exclusive promo codes through special marketing campaigns, referral programmes, and seasonal offers that can provide additional bonuses on top of the standard welcome bonus. If you receive a promo code from a legitimate source, enter it in the "Referral/Promo Code" field during registration or when making a deposit to claim your additional benefits.

Infiniwin offers a comprehensive gaming ecosystem: Live Casino (baccarat, blackjack, roulette, dragon tiger, sic bo with real dealers); Slots (800+ titles from Pragmatic Play, Habanero, Spadegaming, Joker Gaming); Table Games (RNG version); Sports Betting (football, badminton, tennis, basketball, e-sports); and Lottery/Numbers such as 4D. New content is added every week.

Yes, absolutely! The Infiniwin platform is fully optimised for smartphones and tablets using HTML5 technology. No app download is required — simply access it through your web browser (Chrome, Safari, or Firefox) on any device. Live casino video quality adjusts automatically based on your internet connection speed for a seamless gaming experience.

Infiniwin offers an extensive range of Sports Betting markets, including: Football — Malaysia Super League, FA Cup, Malaysia Cup, EPL, La Liga, Bundesliga, Serie A, UEFA Champions League; Badminton — All England, Thomas & Uber Cup, BWF World Tour; E-Sports — Mobile Legends, Dota 2, PUBG Mobile; Tennis, NBA Basketball, and many more. Live betting is available while the match is in progress.

Infiniwin displays odds in European (Decimal) format by default. For example, odds of 2.50 mean that for every RM1 wagered, you will receive RM2.50 if you win (including your stake). You can switch the odds format to Fractional or American in your account settings. For a full guide on how to read odds, visit the Betting Tips ours.

Minimum bets vary by game and table. Generally, Live Baccarat tables start from RM5 per hand, blackjack from RM10, and roulette from RM2. VIP tables with higher minimum bets are also available for players seeking an exclusive experience. Maximum bet limits vary by table and can reach up to RM50,000 at certain VIP tables.

Yes. All slot games on Infiniwin use Random Number Generator (RNG) technology that has been certified by independent auditors. This ensures every spin is truly random and free from manipulation. Game providers such as Pragmatic Play and Habanero are regularly audited by independent international bodies to guarantee fairness and transparency for all players.

In general, bets that have already been confirmed cannot be cancelled. This is standard industry practice for Sports Betting. However, infiniwin offers a Cash Out feature on selected markets, allowing you to settle a bet early before the match ends — either to lock in a profit or limit a loss. Cash Out availability depends on the market and current match conditions.

If a match is postponed and not resumed within 12 hours of the originally scheduled time, all related bets will be voided and the funds returned to your account. If the match resumes within that 12-hour window, bets are generally kept in place. For matches that are fully cancelled, all bets are voided and stakes refunded in full with no deductions.

Yes! Most slots on Infiniwin can be played in demo mode using free credits — no deposit required. This lets you explore the game mechanics, understand bonus features, and decide whether a slot suits your playstyle before wagering real money. Demo mode is accessible directly from the game catalogue without logging in, though more options become available once you're signed in.

Try the following steps: (1) Clear your browser's cache and cookies; (2) Switch between mobile data and WiFi, or vice versa; (3) Try a different browser (Chrome, Firefox, or Safari); (4) Make sure your browser and phone's operating system are updated to the latest version; (5) Restart your device. If the issue persists, reach out to our live chat support and include a screenshot of any error messages displayed.

Yes, all confirmed bets are secure even if your connection drops. If you disconnect mid-game, the Infiniwin system will save your game state and any winnings will be credited based on the actual result. Once you reconnect, your full game history can be reviewed under the "Game History" section of your account. If you notice any discrepancies, contact support with your session details (date and time).

For the best gaming experience, Infiniwin recommends: Android Phone: Android 8.0 and above, minimum 3GB RAM; iPhone/iPad: iOS 13 and above; Desktop: Windows 10 / macOS 10.15 or later with the latest version of Chrome or Firefox. Minimum internet speed of 5 Mbps for slots, 10 Mbps for Live Casino with HD video quality. A 4G LTE or 5 GHz Wi-Fi connection is recommended.

Your account balance is usually updated within seconds after each game round ends. If your balance is not refreshing, try reloading the page or logging out and back in. If the issue persists for more than 5 minutes, take a screenshot and contact infiniwin's live chat support with the game details (game name, time, bet amount) for prompt assistance.

Log in → Account Settings → Security → Two-Factor Authentication (2FA) → Click "Activate". Choose your preferred 2FA method — SMS OTP to your registered phone number or an Authenticator app. Follow the on-screen instructions to complete the activation. Once active, every login from a new device will require an additional OTP code as a second layer of security to protect your account.

If you encounter a technical issue or bug, please report it via: (1) 24/7 Live Chat within the platform for immediate assistance; (2) Email to support@infiniwin.ws with a screenshot and a detailed description of the issue; (3) Please include: device type, operating system, browser used, time the issue occurred, and the steps that led to the problem. Technical reports help us improve the platform for all Malaysian players.

Infiniwin provides a range of self-control tools to help players gamble responsibly: Deposit Limit (daily, weekly, monthly); Play Time Limit daily; Loss Limit; Account Break (24 hours to 1 month); and Self-Exclusion (6 months, 1 year, 3 years, or permanent). All these tools can be activated directly from your account settings or via live chat support. Read the Responsible Gaming for more information.

To request self-exclusion, contact Infiniwin support via 24/7 live chat or email support@infiniwin.ws. State the exclusion period you are requesting (6 months, 1 year, 3 years, or permanent). Your account will be locked within 24 hours of the request being received. During an active exclusion period, you will not receive any marketing communications and will be unable to open a new account.

Yes, all funds in your account remain safe during self-exclusion. You may request a withdrawal of your account balance even while exclusion is active — contact support to process the withdrawal. Funds will be transferred to your registered payment method (DuitNow, Touch 'n Go eWallet, or FPX) within 2 business days after identity verification.

Key warning signs to watch out for: gambling with money you cannot afford to lose; being unable to stop even when you intend to; hiding your gambling activity from family; aggressively chasing losses; neglecting work or family responsibilities due to gambling; borrowing money to gamble; and your daily mood being heavily dependent on the outcome of your games. If you recognise yourself in 3 or more of these signs, please seek help immediately through Responsible Gaming page ours.

Infiniwin is committed to supporting players who need help. Our support team can refer you to qualified professional counsellors in Malaysia. You may also reach out to Befrienders Malaysia (emotional crisis helpline), Talian Kasih 15999 (Ministry of Welfare), or seek counselling at a Malaysian government hospital. Visit Responsible Gaming page us for a complete list of support resources.