At Infiniwin, your privacy is more than a legal obligation — it is a genuine commitment we make to every user. This document clearly explains how we collect, use, store, and protect your personal data in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA).
Infiniwin applies six core principles across every aspect of our Malaysian users' personal data processing.
Infiniwin collects your personal data solely for clearly stated purposes — account management, payment processing, fraud prevention, and service improvement. We do not collect data beyond what is necessary.
Your data is collected and processed only with your explicit consent. During registration, you are given a clear choice to opt in or opt out of each type of data processing. You may withdraw your consent at any time.
Infiniwin employs 256-bit SSL encryption, industry-grade firewalls, intrusion detection systems, and 24/7 monitoring to ensure your data is always protected against unauthorised access or data breaches.
Your personal data is retained only for as long as necessary for the original purpose of collection, or as required by Malaysian law. Once that period has lapsed, the data will be securely deleted or anonymised.
Infiniwin is committed to keeping you informed about how your data is used. This Privacy Policy is updated periodically, and you will be notified whenever there are material changes to how we process your data.
All of Infiniwin's data processing practices comply with Malaysia's Personal Data Protection Act 2010. We have a designated Data Protection Officer (DPO) responsible for ensuring ongoing compliance with these legal requirements.
Infiniwin ("we", "platform") is an online Sports Betting and casino platform operating in Malaysia via the website infiniwin.ws. We take the protection of our users' privacy and personal data very seriously.
This Privacy Policy ("Policy") describes how Infiniwin collects, uses, discloses, stores, and protects your personal information when you register, log in, and use any of our services — including live casino baccarat, blackjack, roulette, Sports Betting on Malaysia Super League football, EPL, BWF badminton, e-sports, slots, and all other services on the Infiniwin platform.
This Privacy Policy has been prepared in accordance with the requirements of Personal Data Protection Act 2010 (PDPA) Malaysia. By using the Infiniwin platform, you agree to the collection and use of your information as described in this Policy.
Important Note: If you disagree with any part of this Privacy Policy, please discontinue use of the Infiniwin platform and contact us to close your account. Continued use of the platform constitutes your full acceptance of this Policy.
When you interact with the Infiniwin platform, you may provide us with the following information directly:
Infiniwin also collects certain data automatically when you use our platform:
| Data Type | Example | Purpose |
|---|---|---|
| Device Data | Phone model, OS, screen resolution | Platform Optimisation |
| Network Data | IP address, ISP, approximate location | Security & fraud prevention |
| Session Data | Login/logout time, session duration | Account Security |
| Game Data | Betting history, winnings, games played | Account Management & Compliance |
| Browsing Data | Pages visited, buttons clicked, time spent on page | User Experience Improvement |
| Cookie Data | Session cookies, preference cookies, analytics cookies | Platform functionality & personalisation |
Infiniwin uses your personal data for the following legitimate purposes:
Infiniwin's Commitment: We never sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data belongs to you.
Infiniwin does not disclose your personal data to third parties except in the limited circumstances set out below:
We share only the minimum necessary data with third-party service providers who assist us in operating the platform — including payment gateway providers for Touch 'n Go eWallet, DuitNow, FPX, and other digital wallets; casino game software providers (Evolution, Pragmatic Play Live, SA Gaming); and cloud service providers that store our data. All such providers are bound by strict data processing agreements.
Infiniwin may disclose your data to Malaysian authorities (such as the Royal Malaysia Police, Bank Negara Malaysia, or the courts) where required by law, court order, or valid legal process.
In the event of a merger, acquisition, or sale of Infiniwin assets, user data may be transferred as part of that transaction. In such circumstances, users will be notified in advance and their privacy rights will continue to be protected.
Important to Know: Every third-party provider that receives your data from Infiniwin is contractually bound to protect that data and use it only for the agreed purposes. They are not permitted to use your data for any other purpose without Infiniwin's explicit authorisation.
Infiniwin continuously invests in the latest security infrastructure to ensure your personal data remains protected at all times. Our security measures include:
All communications between your browser and Infiniwin's servers are encrypted using 256-bit SSL — the same encryption technology used by Malaysia's leading financial institutions such as Maybank and CIMB.
Infiniwin's servers are protected by enterprise-grade firewalls and IDS/IPS systems that monitor and block unauthorised access attempts in real time.
Infiniwin's IT security team monitors all platform activity around the clock — any suspicious login attempts, unusual transactions, or abnormal usage patterns are promptly identified and investigated.
Access to user data within Infiniwin is governed by the principle of least privilege — only staff who genuinely require access to carry out their duties are permitted, and all access is logged.
Infiniwin platform data is automatically backed up at regular intervals to a secure, separate location, ensuring data recovery in the event of any unforeseen incident.
While Infiniwin takes all reasonable steps to protect your data, no security system is 100% impenetrable. You also play an important role — use a strong password, never share your login credentials, and always log out when using a shared device.
As an Infiniwin user protected under Malaysia's PDPA 2010, you have the following rights regarding your personal data:
You may request a copy of the personal data we hold about you at any time. Requests will be processed within 21 business days.
If your personal data is inaccurate or out of date, you have the right to request a correction or update through your account settings or by contacting our support team.
You may withdraw consent for optional data processing (such as marketing emails) at any time through your account settings.
You have the right to receive your data in a machine-readable format for transfer to another service provider if required.
You may object to the processing of your data for specific purposes such as direct marketing or profiling under certain circumstances.
If you are dissatisfied with the way we handle your data, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.
To exercise any of the rights above, please contact the Infiniwin Data Protection Officer by email at privacy@infiniwin.ws. Requests will be verified and processed in accordance with the timelines stipulated under PDPA 2010.
Infiniwin uses cookies and similar tracking technologies to enhance platform functionality and the user experience. The following are the types of cookies we use:
| Cookie Type | Purpose | Duration | Can Be Disabled? |
|---|---|---|---|
Session Cookies |
Maintaining your login state during an active session | Until logout | No — required for the platform to function |
Security Cookies |
Preventing CSRF and other security attacks | Until logout | No — critical for security |
Preference Cookies |
Saving your language preference and display settings | 1 year | Yes — can be deleted in your browser |
Performance Cookies |
Measuring how users interact with the platform | 2 years | Yes — can be declined during registration |
You can manage your cookie settings through your web browser. However, disabling essential cookies may affect core Infiniwin platform functions such as login and bet processing.
In operating the Infiniwin platform, certain data may be stored or processed outside Malaysia — for example, on the servers of our international game software providers. In such cases, Infiniwin ensures that:
All third-party casino software providers used by Infiniwin (including Evolution Gaming and Pragmatic Play Live) comply with internationally recognised data protection standards and have undergone rigorous independent security audits.
The Infiniwin platform is strictly limited to individuals aged 18 years and above. We do not knowingly collect or process personal data of children under the age of 18.
If Infiniwin discovers that personal data belonging to an individual under the age of 18 has been collected without our knowledge, we will take immediate action to delete that data and close the account in question. Parents or guardians who discover that their child has registered an Infiniwin account should contact us immediately at support@infiniwin.ws.
In the event of a data breach involving the personal information of Infiniwin users, we are committed to:
If you suspect that your Infiniwin account has been accessed without authorisation or that your data may have been compromised, please contact us immediately at security@infiniwin.ws or via in-platform live chat, available 24/7.
Infiniwin reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. When material amendments are made, we will:
Continued use of the Infiniwin platform after any amendments take effect will be considered acceptance of the revised Privacy Policy. You are encouraged to review this Policy periodically.
For any enquiries, requests, or complaints regarding this Privacy Policy or the processing of your personal data by Infiniwin, please contact us:
| Channel | Details | Response Time |
|---|---|---|
| Privacy Email | Privacy@infiniwin.ws | 2 business days |
| Security Email | Security@infiniwin.ws | 24 hours |
| General Support | Support@infiniwin.ws | 2 hours (live chat) |
| Live Chat | Available on platform | Immediate (24/7) |
Infiniwin has an officially appointed Data Protection Officer (DPO) responsible for ensuring full compliance with Malaysia's PDPA 2010. You may contact our DPO directly at privacy@infiniwin.ws for any matter relating to your privacy rights.
Backed by a robust privacy policy and full compliance with Malaysia's PDPA 2010, you can play at Infiniwin with the confidence that your personal data is always protected.